This Privacy Policy explains how the Flipkart Automation Design Team collects, uses, and discloses information from Wishmasters (WM) who use our Grievance Redressal and Referral application (the "App").
1. Information We Collect
To provide a functional experience, we collect the following information:
- User Profile Information: Your name, Wishmaster ID, and contact details provided by Flipkart’s internal systems.
- Grievance Data: Details of the grievances you raise, including descriptions, categories, timestamps, and any supporting images or documents you upload.
- Referral Data: When you use the referral feature, we collect the name and contact details of the person you are referring.
- Device Information: We may collect basic device metadata (model, OS version) to troubleshoot technical issues and ensure app stability.
2. How We Use Your Information
We use the collected data for the following purposes:
- Grievance Redressal: To route your concerns to the appropriate internal teams at Flipkart for investigation and resolution.
- Status Updates: To provide you with real-time notifications and updates regarding the progress of your raised issues.
- Referral Management: To process your referrals, verify if the referred candidate meets the criteria, and calculate your referral bonuses.
- Internal Improvement: To analyze grievance trends and improve the overall working experience for the Wishmaster community.
3. Information Sharing and Disclosure
Your privacy is important to us. We share your information only as follows:
- Internal Routing: Grievance details are shared with specific internal departments (Operations, HR, Tech, etc.) purely for the purpose of resolving the issue.
- Legal Requirements: We may disclose information if required to do so by law or in response to valid requests by public authorities.
- Data Protection: We do not sell or lease your personal data to third-party advertisers.
4. Referral Program Terms
By referring another individual through the App, you confirm that you have obtained the consent of the referred person to provide their contact information to us for recruitment purposes. Referral bonuses are subject to the fulfillment of all internal referral criteria as defined by Flipkart policy.
5. Data Security
We implement robust administrative, technical, and physical security measures to protect your personal information from unauthorized access, loss, or alteration. Access to your data is restricted to authorized personnel who need the information to perform their duties.
6. Data Retention
We retain your grievance and referral records for as long as necessary to fulfill the purposes outlined in this policy and to comply with internal audit and legal requirements.
7. Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please reach out to the Flipkart Automation Design Team through your regional WM coordinator or via the internal support channels provided within the app.